Help & Support

Real answers. A real human on the other end.

Most things you’ll want are below. If the answer isn’t here, use the form. We read every message and typically reply the same day.

Getting started

The fastest way to see what Cognify is for: run one rep. Ten-second setup, under a minute start to finish.

What's the fastest way to try it?: Create an account, then run a Daily Workout. It's 4 reps in about 5 minutes. You'll get live feedback on every rep across six dimensions with transcript-anchored callouts. If you want to taste it first, click 'Try a rep' on the landing page. Twenty seconds, no signup.
Do I need a special setup or mic?: No. Your laptop or phone mic is fine. Quiet room matters more than hardware. Grant mic permission when your browser asks.
How long does onboarding take?: Three questions: what you do, who you talk to, what you want to get better at. Under a minute. The answers feed how Cognify picks your reps.

Scoring & feedback

Every rep is scored on six research-backed dimensions: four for what you say (clarity, structure, conciseness, thinking quality) and two for how you say it (delivery, tone).

Why am I seeing these six dimensions and not others?: The rubric draws from Pinker, Orwell, Minto, Duarte, and Matt Abrahams' work on real-time communication. Full research and citations live at /about/references. Click "Why this matters" on any callout to see the relevant excerpt.
How does the "each rep builds off the last" work?: After every rep, Cognify detects your weakest dimension. The next rep in your session biases toward a rep type that specifically trains that weakness, and the prompt-select screen tells you why.
Can I see exactly what you're flagging?: Yes. Every callout includes a direct quote from your transcript with a timestamp, a suggested better phrasing, and a "Why this matters" link to the research behind the dimension.
Can scores move? Is there real improvement to track?: Yes. Your progress page shows per-dimension trend lines over 7/30/90 days. The calendar strip on the dashboard shows every day you trained and your composite score for that day. Monthly reports stitch it together.

Billing

Cognify is currently free during the private beta. If you're here from a team pilot, reach out below for team invoicing.

Is this free?: Yes, during the beta. Individual plans and team pilots will be announced before anything changes. Nothing hidden behind paywalls in the meantime.
Do you offer team / enterprise plans?: Team pilots are available by request. Use the contact form below and pick "Other". Someone will reach out to scope a pilot.

Privacy & data

Your reps are yours. Audio and transcripts are stored for your dashboard and deleted on request.

Who can hear my recordings?: Only you. Recordings are stored in your account for playback and are not shared externally. You can delete any rep from your progress page.
Do you train AI on my speech?: No. Claude (via Anthropic) scores your reps but does not train on your audio or transcripts. Anthropic's data policy applies end-to-end.

Still stuck? Send us a note.

Direct line to the Cognify team. Bug reports, feature ideas, pilot inquiries. All land in the same inbox.

Getting started

The fastest way to see what Cognify is for: run one rep. Ten-second setup, under a minute start to finish.

What's the fastest way to try it?

Create an account, then run a Daily Workout. It's 4 reps in about 5 minutes. You'll get live feedback on every rep across six dimensions with transcript-anchored callouts. If you want to taste it first, click 'Try a rep' on the landing page. Twenty seconds, no signup.

Do I need a special setup or mic?

No. Your laptop or phone mic is fine. Quiet room matters more than hardware. Grant mic permission when your browser asks.

How long does onboarding take?

Three questions: what you do, who you talk to, what you want to get better at. Under a minute. The answers feed how Cognify picks your reps.

Scoring & feedback

Every rep is scored on six research-backed dimensions: four for what you say (clarity, structure, conciseness, thinking quality) and two for how you say it (delivery, tone).

Why am I seeing these six dimensions and not others?

The rubric draws from Pinker, Orwell, Minto, Duarte, and Matt Abrahams' work on real-time communication. Full research and citations live at /about/references. Click "Why this matters" on any callout to see the relevant excerpt.

How does the "each rep builds off the last" work?

After every rep, Cognify detects your weakest dimension. The next rep in your session biases toward a rep type that specifically trains that weakness, and the prompt-select screen tells you why.

Can I see exactly what you're flagging?

Yes. Every callout includes a direct quote from your transcript with a timestamp, a suggested better phrasing, and a "Why this matters" link to the research behind the dimension.

Can scores move? Is there real improvement to track?

Yes. Your progress page shows per-dimension trend lines over 7/30/90 days. The calendar strip on the dashboard shows every day you trained and your composite score for that day. Monthly reports stitch it together.

Billing

Cognify is currently free during the private beta. If you're here from a team pilot, reach out below for team invoicing.

Is this free?

Yes, during the beta. Individual plans and team pilots will be announced before anything changes. Nothing hidden behind paywalls in the meantime.

Do you offer team / enterprise plans?

Team pilots are available by request. Use the contact form below and pick "Other". Someone will reach out to scope a pilot.

Privacy & data

Your reps are yours. Audio and transcripts are stored for your dashboard and deleted on request.

Who can hear my recordings?

Only you. Recordings are stored in your account for playback and are not shared externally. You can delete any rep from your progress page.

Do you train AI on my speech?

No. Claude (via Anthropic) scores your reps but does not train on your audio or transcripts. Anthropic's data policy applies end-to-end.

Still stuck? Send us a note.

Direct line to the Cognify team. Bug reports, feature ideas, pilot inquiries. All land in the same inbox.